一分赛车

CUSTOMER SERVICE

售后服务

售后服务承诺书

01.概述

  BENSHOUHOUFUWUCHENGNUOSHIDUIDONGFENGBENTIANQICHEYOUXIANGONGSI(YIXIAJIANCHENGDONGFENGBENTIAN)XIANYOUSHOUHOUFUWUXIANGMUDEBUCHONG,JINZHENDUIDONGFENGBENTIANSHOUCHUDECHUNDIANDONGQICHECHANPIN。

02.质量保证期

一分赛车  GENJU《JIAYONGQICHECHANPINXIULI、GENGHUAN、TUIHUOZERENGUIDING》,DONGFENGBENTIANJIANGWEISHOUCHUDECHUNDIANDONGCHEQICHETIGONGYIXIABAOXIUQIHESANBAOYOUXIAOQI。

  整车包修期: 3年或12万公里。

  整车三包有效期:2年或5万公里。

  动力电池包修期: 不低于8年或15万公里。

  电机及电控单元包修期:8年或15万公里。

  SHANGSHUTIJIDEBAOXIUQIJISANBAOYOUXIAOQISHIZHIZIXIAOSHOUZHEKAIJUGOUCHEFAPIAOZHIRIQIJISUAN,YIXIANDAOQIXIANZHEWEIZHUN。

  BAOXIUQIJISANBAOYOUXIAOQIDEJUTIXIZEQINGJIANSUICHEPEIBEIDE《SANBAOSHOUCE》。

03.售后服务网络及售后服务项目

  DONGFENGBENTIANJIANGDUIBUFENDONGFENGBENTIANQICHETEYUEXIAOSHOUFUWUDIANSHOUQUANCHUNDIANDONGQICHEDEXIAOSHOUJISHOUHOUFUWUZIGE,JUTIMINGDANJILIANXIFANGSHIJIANSUICHEPEIBEIDE《SANBAOSHOUCE》。

  DONGFENGBENTIANJIANGWEISHOUQUANDIANDONGQICHEXIAOSHOUJISHOUHOUFUWUZIGEDETEYUEXIAOSHOUFUWUDIAN(YIXIAJIANCHENGDIANDONGCHESHOUQUANTEYUEDIAN)TIGONGJISHUPEIXUN、WEIXIUSHOUCE、LINGJIANSHOUCE、LINGJIANGONGYING、ZHUANYONGGONGJU、ZHENDUANGONGJUJIYINANWEIXIUZHICHIDENG,BAOZHENGQISHOUHOUFUWUNENGLI。

  DIANDONGCHESHOUQUANTEYUEDIANHUITIGONGRUXIASHOUHOUFUWUXIANGMU:SANBAOFUWU、WEIXIUBAOYANG、XINXIFANKUI、LINGPEIJIANXIAOSHOUDENG。BINGMIANFEIWEIKEHUTIGONGCHANPINXINGNENG、CHELIANGSHIYONGFANGMIANDEPEIXUN。

04.配件供应及质保期

一分赛车  GENJUGUOJIAXIANGGUANFAGUIGUIDING,DONGFENGBENTIANHUICHIXUTONGGUOGEDIANDONGCHESHOUQUANTEYUEDIANXIANGCHEZHUGONGYINGLINGJIAN。

  自购零部件质量保证期限:

一分赛车  ZIGOUMAIGAILINGJIANZHIRIQI,12GEYUEHUO20000GONGLI(YIXIANDAOQIXIANZHEWEIZHUN)。

  易损耗零部件的质量保证期限

一分赛车  CANJIAN《SANBAOSHOUCE》SANBAOPINGZHENGBEIMIANDE“YISUNHAOLINGBUJIANDEZHONGLEIFANWEIHEZHILIANGBAOZHENGQI”。

  GUANYUWEIXIUPEIJIANGONGYINGSHIXIAN,DONGFENGBENTIANHUIMANZU《JIAYONGQICHECHANPINXIULI、GENGHUAN、TUIHUOZERENGUIDING》DISHIJIUTIAOGUANYUXIULISHIJIANDEXIANGGUANGUIDINGJIXIZE。JUTIXIZERUXIA:ZAIBAOXIUQINEI,YINCHANPINZHILIANGWENTIMEICIXIULISHIJIAN(BAOKUODENGDAIXIULIBEIJIANSHIJIAN)CHAOGUO5RIDE,XIAOSHOUZHEHUOXIULIZHEWEIXIAOFEIZHETIGONGBEIYONGCHE,HUOZHEJIYUHELIDEJIAOTONGFEIYONGBUCHANG。(JUNWEIDI6RIQIKAISHITIGONG。XIULISHIJIANZIXIAOFEIZHEYUXIULIZHEQUEDINGXIULIZHISHIQI,ZHIWANCHENGXIULIZHISHIZHI。YICIXIULIZHANYONGSHIJIANBUZU24 XIAOSHIDE,YI1RIJI)。

05.整车及零件回收

一分赛车  DONGFENGBENTIANTONGGUOGEDIANDONGCHESHOUQUANTEYUEDIANXIANGKEHUTIGONGZHENGCHEHUOZHELINGJIANHUISHOUFUWU。

一分赛车  ZHENDUIDONGLIDIANCHIDENGWURANXINGQIANGDELINGJIAN,DONGFENGBENTIANJIANLILEZHUANMENDEHUISHOUCHULITIXI,KEHUZAIGEDIANDONGCHESHOUQUANTEYUEDIANGENGHUANXIALAIDEDONGLIDIANCHI,DONGFENGBENTIANHUIGENJU《XINNENGYUANQICHEDONGLIXUDIANCHIHUISHOULIYONGGUANLIZANXINGBANFA》、《XINNENGYUANQICHEDONGLIXUDIANCHIHUISHOULIYONGSUYUANGUANLIZANXINGGUIDING》DEYAOQIU,DUIDONGLIDIANCHIJINXINGHUISHOUJISUYUANGUANLI,BINGTIGONGHUISHOUCHULIFUWU。

06.索赔处理

一分赛车  ZAIZHILIANGBAOZHENGQINEI,DONGFENGBENTIANJIANGCHENGDANCHUNDIANDONGQICHEYINZHILIANGWENTIDAOZHIDEGONGSHIFEI、CAILIAOFEIHEHELIDETUOCHEFEI。

07.客户反馈及建议渠道

  DONGFENGBENTIANTONGGUO24XIAOSHIKEHUFUWUREXIAN400 880 6622JI800 880 9899(GUHUA)SHOULIKEHUDEJISHUZIXUNJIPINZHIWENTIFANKUI,BINGJISHIJINXINGDAFU。

08.严重问题应对措施

一分赛车  DANGCHANPINZAIZHILIANG、ANQUAN、HUANBAODENGFANGMIANCHUXIANYANZHONGWENTISHI,DONGFENGBENTIANHUITONGGUOGEDIANDONGCHESHOUQUANTEYUEDIANTONGZHICHEZHUHUIDIANJIANCHAWEIXIU,DANGWENTIGENGYANZHONGXUYAOZHAOHUISHI,DONGFENGBENTIANHUIYIJU《QUEXIANQICHECHANPINZHAOHUIGUANLITIAOLI》DEGUIDINGXIANGGUOJIAXIANGGUANBUMENBAOBEI,BINGTONGGUOGEDIANDONGCHESHOUQUANTEYUEDIANSHISHIZHAOHUI。

 

 

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